At EvrikaKron.ro, we carefully handle every claim regarding purchased products. For warranty-related requests, you can contact us at evrika.international@gmail.com or at 0729993069.

Legal warranty of conformity

New products purchased by individuals as consumers benefit from a 2-year legal warranty of conformity from delivery, in accordance with GEO no. 140/2021. The seller is liable for non-conformities that exist at the time of delivery and are discovered within this period.

The legal warranty applies independently of any additional commercial warranty.

Resolution of non-conformities

The consumer may choose between repair and replacement, except in cases where the chosen solution is impossible or involves disproportionate costs.

A proportional price reduction or termination of the contract may be requested under the conditions of the law, including if the remedy fails, is refused, or the non-conformity justifies an immediate measure. Contract termination is not granted for minor non-conformities.

For non-conformities discovered within the first 30 calendar days from delivery, the consumer is entitled to a replacement.

Repair or replacement shall be carried out free of charge, without significant inconvenience, within a mutually agreed period, in writing, of a maximum of 15 calendar days from notifying the seller. The necessary transport costs are borne by the seller.

In the case of repair, the warranty period is extended by the duration of non-functionality. In the case of replacement, the legal term starts anew from the date of replacement.

How to submit a warranty claim

To identify your order and evaluate the issue, please send an email to evrika.international@gmail.com, which includes:

• Your name and contact details.

• The order number or proof of purchase.

• Product name and description of the problem.

• The date you observed the problem.

• Photos or a short video, if they can help in understanding the situation.

Please contact us before shipping to establish the drop-off or transport method. Photos and videos help with the initial evaluation, but they do not replace product inspection when necessary.

Upon submission, include the data required to identify the request and any accessories relevant to verifying the claimed issue.

Product packaging

Please use packaging appropriate to the size and nature of the product, which protects it during transport.

For clothing items, we recommend clean, well-sealed packaging that protects the product from moisture and dirt. For fragile items or those with accessories, use a sturdy box and protective materials.

It is not necessary to keep the original packaging for a warranty claim.

Use and maintenance of products

Follow the instructions for use and maintenance provided with the product. For costumes, dresses, and other textile items, consult the label before washing, drying, or ironing.

Normal wear and tear and damage caused by improper use or maintenance do not, in themselves, represent non-conformities attributable to the seller. Each claim will be analyzed based on the reported problem and its cause.

If the inspection indicates an issue not covered by the warranty, we will inform you of the reason. Any paid intervention and potential associated costs will be presented beforehand for your agreement.

Drop-off point / delivery address for products for repair

EvrikaKron.ro

Address: Str. Pictor Nicolae Grigorescu no. 25, Constanța
Postal code: 900636
E-mail: evrika.international@gmail.com
Phone: 0729993069

This policy does not limit the legal rights of consumers.